Returns Information

We pride ourselves on delivering quality handcrafted jewellery but if in the unlikely event it arrives incorrect or faulty please don't worry, as you can be assured of our excellent customer service and support to deal with any issues you may have efficiently and as quickly as possible.

Non-Personalised Items - you can return any unworn jewellery within 14 days of receipt (excludes personalised items). The cost of returning is your responsibilty unless the item is faulty. We recommend using a postal service which has full insurance for the contents. You will be responsible for the jewellery until it arrives safely to us. Before returning email us at quoting your order number and details of your return.


Personalised Items - as these are made to order we are unable to exchange or refund unless your item is faulty or supplied incorrectly. To avoid disappointment please check your order details carefully especially for any spelling mistakes. If you believe the item to be faulty email us at within 7 days of receipt with an image of your faulty or damaged item. Upon receipt you will be contacted with details of a solution and return details.


Fast & Secure Delivery

All UK orders are delivered by Royal Mail special delivery signed for

14-days return

This excludes personalised items so please check your order especially spelling


We pride ourselves on customer care and aim to answer any queries you have within 24 hours

  0113 2787694

  14 Weetwood Lane, Leeds LS16 5LX